5

Soft Skills
Enhancement

SATE trainers advise you on which training scheme to adopt in order to meet your specific needs and preferences.

SATE trainers advise you on which training scheme to adopt in order to meet
your specific needs and preferences.

Soft Skills
Enhancement

SATE trainers advise you on which training scheme to adopt in order to meet
your specific needs and preferences.

5

Worldwide Recognition

SATE trainers advise you on which training scheme to adopt in order to meet your specific needs and preferences.

Our certificates are recognized worldwide by various institutions and employers.

Worldwide Recognition

Our certificates are recognized worldwide by various institutions and employers.

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Course Overview: Introduction to International Arbitration

DAY 1 — Foundations of International Arbitration (3 hours)

Module 1 — What Is International Arbitration? (45 minutes)

1.1 Definition and Purpose
• What arbitration is (and what it is not)
• Domestic vs. international arbitration
• Commercial arbitration vs. investment arbitration

1.2 Why Parties Choose Arbitration
• Neutrality
• Enforceability
• Confidentiality
• Flexibility and party autonomy

1.3 Arbitration vs. Litigation
• Key structural differences
• Advantages and disadvantages
• When arbitration is not the best option

Module 2 — Legal Framework of International Arbitration (60 minutes)

2.1 Sources of Arbitration Law
• Arbitration agreements
• National arbitration laws
• Institutional rules

2.2 The New York Convention (1958)
• Scope and importance
• Recognition and enforcement of awards
• Grounds for refusal

2.3 UNCITRAL Model Law
• Purpose and global influence
• Adoption by major arbitration jurisdictions
• Key principles (kompetenz-kompetenz, separability)

Module 3 — Arbitration Agreements & Clauses (45 minutes)

3.1 Arbitration Agreements
• Formal requirements
• Validity and enforceability
• Pathological clauses

3.2 Drafting Arbitration Clauses
• Seat of arbitration
• Applicable law
• Institutional vs. ad hoc arbitration

3.3 Practical Drafting Exercise
• Sample clauses
• Common drafting mistakes
• Best-practice model clauses

Day 1 Wrap-Up & Q&A (30 minutes)

DAY 2 — Arbitration in Practice (3 hours)

Module 4 — Arbitral Institutions & Types of Arbitration (45 minutes)

4.1 Institutional Arbitration
• ICC
• LCIA
• SIAC
• DIAC / DIFC-LCIA (overview)

4.2 Ad Hoc Arbitration
• UNCITRAL Rules
• When ad hoc arbitration is suitable

4.3 Choosing the Right Institution
• Cost
• Speed
• Sector specialization

Module 5 — The Arbitration Process Step by Step (75 minutes)

5.1 Commencement of Arbitration
• Notice of arbitration
• Request for arbitration

5.2 Constitution of the Tribunal
• Sole arbitrator vs. three-member tribunal
• Appointment methods
• Independence and impartiality

5.3 Written Submissions
• Statement of claim
• Statement of defence
• Reply and rejoinder

5.4 Evidence & Hearings
• Documentary evidence
• Witness statements
• Expert evidence
• Hearings (in-person vs. virtual)

Module 6 — Awards, Enforcement & Roles in Arbitration (45 minutes)

6.1 Arbitral Awards
• Types of awards
• Formal requirements
• Finality

6.2 Enforcement & Annulment
• Enforcement under the New York Convention
• Set-aside proceedings
• Practical enforcement challenges

6.3 Careers & Roles in Arbitration
• Counsel
• Arbitrator
• Tribunal secretary
• Expert / witness

Final Case Study & Practical Discussion (15 minutes)
• Simple commercial dispute scenario
• Mapping the arbitration process from clause to award

Duration: 6 hours
Format: 2 days (3 hours per day)
Level: Introductory / Foundational
Language: English

Course Overview: Governance, Ethics, and Leadership in Financial Institutions

An executive-level program highlighting ethical governance, stakeholder management, and regulatory strategy from Sandra’s board and senior management experience.

Target Audience: Board members, compliance leaders, and senior financial executives.

Key Modules:

– Ethical decision-making in financial governance
– Regulatory engagement and board communication
– Building a culture of compliance and transparency
– Leadership case studies from Swiss private banking

Course Overview: Compliance for Fintechs and Virtual Asset Service Providers (VASPs)

Given Sandra’s CCPC™ certification in Cryptocurrency Financial Crimes, this course bridges traditional finance with crypto compliance — a fast-growing need in Switzerland and the EU.

Target Audience: Fintech founders, crypto compliance officers, and MLROs.

Key Modules:

– FINMA & FATF guidance for VASPs
– AML/CFT in the digital asset space
– Transaction monitoring and blockchain analytics
– Case studies: Crypto financial crime investigations

Course Overview: CFO Excellence: From Financial Management to Automation

A modern finance transformation course emphasizing digital tools like Xero, Winbiz, and Breezing for process automation and reporting.

Target Audience: Finance professionals and entrepreneurs managing multi-entity operations or digital finance systems.

Key Modules:

– Digitalization of financial operations
– Implementing Xero for SMEs
– Automation in accounting and reporting
– CFO as a strategic business partner

Course Overview: Strategic Financial Controlling and Risk Governance

Combines Sandra’s expertise as a former Head of Controlling and CFO, offering practical skills in budgeting, financial reporting, and risk governance within Swiss and European regulatory environments.

Target Audience: Financial managers, CFOs, controllers, and auditors.

Key Modules:

– Strategic financial planning and performance dashboards
– Cost efficiency and audit readiness
– Risk-based management and governance frameworks
– Regulatory implications of Basel III and MiFID II

Course Overview: Advanced AML & Compliance Frameworks in Swiss and International Finance

A professional program exploring AMLA, FINMA, and FATF compliance frameworks, practical case studies in financial institutions, and hands-on design of compliance and KYC policies.

Target Audience: Compliance officers, MLROs, financial controllers, and fintech professionals seeking FINMA compliance.

Key Modules:
– AMLA and FATF regulations
– Risk-based approach and internal controls
– FINMA licensing and enforcement procedures
– Cross-border compliance for EAMs and fintechs
– Case study: Building a compliant AML system

Course Overview: Customer Value Ladder Mastery

This training course is structured into three comprehensive segments:

Part 1 (90 Minutes): Designing the Customer Journey This section explores the psychology behind client loyalty and how to map a clear, value-driven customer journey. Participants will identify current gaps in their service experience and learn to create a tailored Customer Value Ladder for their business model.

Part 2 (90 Minutes): Offer Design and Smart Upsells This segment guides participants in developing continuity-based offers that increase revenue while maintaining trust. The session includes practical techniques for upselling, cross-selling, and designing intuitive product progressions.

Part 3 (90 Minutes): Digital Communities & Organic Growth Systems The final session introduces strategies to scale engagement using community platforms and digital tools. Participants will design a challenge-based growth strategy and learn how to automate referrals and repeat bookings through digital ecosystems.

Outcome Objectives for Participants:

Duration: 4.5 hours for one day
Number of Participants:
A minimum of 5 Participants
Target Group:
Beauty entrepreneurs, salon owners, service professionals, and educators
Language:
English
Delivery Method:
Online Training Course or in Person (via Zoom)

 

Course Overview:

This training course is structured into three comprehensive segments:

Part 1 (90 Minutes): The Scalable Offer Design Participants will learn how to create and position high-value offers, develop premium pricing strategies, and understand the psychology behind scalable program design.

Part 2 (90 Minutes): Building the Skillionair Sales Engine This segment provides a framework for trust-based selling, handling objections, and implementing proven systems like the 7-11-4 sales formula.

Part 3 (90 Minutes): Automate, Delegate, Elevate Participants will explore backend automation, team delegation methods, and scalable delivery systems that allow businesses to grow with less personal involvement.

Outcome Objectives for Participants:

Duration: 4.5 hours for one day
Number of Participants: A minimum of 5 Participants
Target Group: Entrepreneurs, consultants, experts, and program creators
Language: English
Delivery Method: Online Training Course or in Person (via Zoom)

Course Overview:

This training course is structured into three comprehensive segments:

Part 1 (90 Minutes): Understanding the Brain in Leadership This part introduces neuro-leadership fundamentals, emotional intelligence, and the neurological impact of stress and clarity in modern leadership.

Part 2 (90 Minutes): The 10-Step Neurological Leadership Framework Participants explore a structured leadership model that includes autonomy, psychological safety, purpose, and trust, supported by practical case studies and tools.

Part 3 (90 Minutes): Practical Integration & Strategic Implementation The final segment guides participants in developing their own leadership blueprint and installing systems to increase performance and team resilience.

Outcome Objectives for Participants:

Duration: 4.5 hours for one day
Number of Participants: A minimum of 5 Participants
Target Group: Leaders, entrepreneurs, team managers, and HR professionals
Language: English
Delivery Method: Online Training Course or in Person (via Zoom)

Course Overview:

This training course is structured into three comprehensive segments:

Part 1 (90 Minutes): Define Your Scalable Service Structure This section focuses on identifying core services, eliminating inefficiencies, and designing a service model that supports long-term client relationships and recurring revenue.

Part 2 (90 Minutes): Create Your Signature Client Experience Participants will learn how to design a high-trust, high-value client experience with aligned messaging and communication flows that enhance customer satisfaction and loyalty.

Part 3 (90 Minutes): Systematize for Growth and Consistency This final segment introduces scalable systems for onboarding, rebooking, team delegation, and KPI tracking to ensure consistent business operations.

Outcome Objectives for Participants:

Duration: 4.5 hours for one day
Number of Participants: A minimum of 5 Participants
Target Group: Dentists, clinic owners, wellness professionals, and service entrepreneurs
Language: English
Delivery Method: Online Training Course or in Person (via Zoom)